Shipping Policy

Last Updated: October 13, 2026

At Pristine Carbon, we aim to provide a reliable and transparent shipping experience. Please review our shipping procedures, processing times, and delivery information before placing an order.

1. Shipping Destinations

Pristine Carbon currently ships to all 50 U.S. states, including Alaska and Hawaii.

For international shipping inquiries, please contact support@pristinecarbon.com before placing an order to confirm availability and applicable shipping arrangements.

2. Shipping Costs

We offer free standard shipping on all orders within the United States.

If expedited shipping is available for your order, any additional shipping charges will be disclosed before payment.

3. Order Processing

Orders are processed after payment has been successfully confirmed.

Processing includes order verification, product preparation, quality checks, and packaging.

Processing times may vary depending on product availability, order volume, and whether an item requires additional preparation.

Estimated processing or delivery information displayed on product pages or at checkout should be reviewed before purchasing.

4. Estimated Delivery Times

Estimated delivery dates or delivery windows may be displayed on product pages, during checkout, or in order communications.

These estimates are not guaranteed delivery dates unless expressly stated otherwise.

Actual delivery times depend on order processing, product availability, destination, carrier operations, and circumstances outside our reasonable control.

Customers will be notified of material delays when reasonably possible.

5. Fulfillment Locations

Orders may be shipped from our facility, an authorized fulfillment partner, a verified manufacturing partner, or a domestic or international warehouse, depending on product availability and fulfillment requirements.

As a result, orders containing multiple items may arrive in separate shipments.

Shipping origin does not change the applicable return, refund, or warranty terms.

6. Tracking Information

Once your order has been dispatched, tracking information will be provided by email when available.

Tracking updates may take time to appear after a shipping label has been created or a shipment has been handed over to the carrier.

Customers may contact support@pristinecarbon.com for assistance with tracking inquiries.

7. Shipping Delays

While we make reasonable efforts to fulfill orders within the communicated timeframes, delays may occur due to carrier disruptions, customs processing, weather conditions, holidays, inventory availability, or other operational circumstances.

If your shipment is significantly delayed, please contact our support team so we can investigate and provide an update or appropriate resolution.

Nothing in this policy limits rights available under applicable consumer protection laws.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an incorrect address, contact support@pristinecarbon.com as soon as possible.

Address changes cannot always be accommodated once an order has been processed or dispatched.

If a shipment is returned due to an incorrect or incomplete address, our support team will contact you regarding available reshipment or refund options.

9. Lost, Damaged, or Missing Shipments

If your order is marked as delivered but cannot be located, or if it arrives damaged or incomplete, please contact support@pristinecarbon.com.

Include your order number, tracking information, and photographs where applicable.

We will investigate with the carrier or fulfillment partner and arrange an appropriate resolution based on the circumstances and applicable law.

10. Returns and Refunds

Eligible products may be returned within 30 calendar days of delivery, subject to our published Return & Refund Policy.

Customers must contact our support team to obtain return authorization and the appropriate return shipping address.

Please do not send returns to an address without receiving instructions.

For additional information, please review our Return & Refund Policy.

11. Contact Information

For shipping inquiries, tracking assistance, or delivery concerns, contact:

Pristine Carbon

Email: support@pristinecarbon.com

Our support team is available Monday through Friday, 9:00 AM–5:00 PM Pacific Time.