Refund policy

Return & Refund Policy

At Pristine Carbon, we strive to provide high-quality products and a transparent shopping experience. Please review the following policy before making a purchase.

1. 30-Day Return Policy

We accept eligible returns within 30 calendar days of delivery.

To qualify for a return:

The return must be requested within 30 days of confirmed delivery.
The item must be unused, uninstalled, and in its original condition.
The item must include its original packaging, accessories, and any included documentation.
Proof of purchase or an order number must be provided.

Items showing signs of use, modification, accidental damage, or improper handling may be ineligible for return.

2. How to Request a Return

To initiate a return, contact our customer support team at support@pristinecarbon.com with your order number and reason for the return.

Our team will review your request and provide the applicable return shipping address, return authorization, and shipping instructions.

Please do not send products back without first receiving return instructions from our support team.

Return requests submitted within the 30-day eligibility period will remain eligible for review even if our response is provided after that period.

3. Return Shipping

For approved returns, Pristine Carbon will provide a prepaid return shipping label.

Customers must follow the provided shipping instructions and package items securely to prevent damage during transit.

If an item arrives damaged, defective, or incorrect, please contact us with supporting photographs so our team can arrange an appropriate resolution.

4. Refund Processing

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 10 business days following return inspection and approval.

Your financial institution may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact support@pristinecarbon.com.

5. Restocking Fees

A 15% restocking fee may apply to eligible non-defective returns, provided the fee was disclosed before purchase.

No restocking fee will apply to products that arrive defective, damaged, or incorrect due to an error by Pristine Carbon.

Any applicable restocking fee will be deducted from the approved refund amount.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact support@pristinecarbon.com as soon as reasonably possible with your order number and photographs of the issue.

Our team will review the information and arrange an appropriate remedy, such as a replacement, return, or refund, as applicable.

7. Exchanges

To request an exchange, contact our support team for assistance.

Exchange availability depends on the product, model compatibility, and current inventory.

If a direct exchange is unavailable, we may recommend returning the eligible item and placing a new order.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders that have already shipped cannot be canceled in transit. Once delivered, eligible items may be returned in accordance with this policy.

9. Warranty Coverage

Pristine Carbon provides a 12-month limited warranty against qualifying manufacturing defects, beginning on the original purchase date.

Warranty claims are separate from the 30-day return policy and are subject to the terms, limitations, and exclusions described in our published Warranty Policy.

A warranty claim does not automatically entitle the customer to a refund after the return period has expired.