Privacy policy
PRISTINE CARBON
Privacy Policy
Last Updated: May 3, 2026
Welcome to Pristine Carbon. We are Pristine Carbon LLC, a carbon fiber accessories brand offering premium phone cases, Apple Watch cases, earphone cases, card holders, and everyday carry gear. We operate our store at pristinecarbon.com (the "Store"), which is powered by Shopify.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our Store, make a purchase, or otherwise interact with us. Please read it carefully. By using the Store, you acknowledge that you have read and understood this Privacy Policy.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to personal information.
1. Personal Information We Collect
We may collect the following categories of personal information, depending on how you interact with our Store:
Contact details — your name, email address, phone number, billing address, and shipping address.
Payment and financial information — credit/debit card numbers, payment account details, transaction details, and payment confirmation. Payment data is processed securely through Shopify Payments and third-party processors.
Account information — your username, password, security questions, and account preferences.
Order and transaction information — items you view, add to your cart or wishlist, purchase, return, or exchange, along with your order history.
Communications — information you share when contacting our customer support team or submitting inquiries.
Device and technical data — your IP address, browser type, device identifiers, and network connection details.
Usage data — how you navigate and interact with our Store, including pages visited, links clicked, and time spent.
2. How We Collect Personal Information
We collect personal information from the following sources:
Directly from you, when you create an account, place an order, contact us, or otherwise provide information to us.
Automatically through the Store, via cookies, pixels, and similar tracking technologies when you browse or use our website.
From service providers and technology partners (such as Shopify) who help us operate, analyze, and improve the Store.
From third parties, including advertising and analytics partners, where permitted by applicable law.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
To process and fulfill your orders, including payment processing, shipping, returns, and exchanges.
To create and manage your account, and to communicate with you about your orders and account activity.
To provide you with a personalized shopping experience, including product recommendations based on your browsing and purchase history.
To send marketing communications — such as promotional emails, special offers, and new product announcements — where you have provided consent or as otherwise permitted by law. You may opt out at any time.
To display targeted advertisements on our Store and on third-party platforms, based on your interactions with our Store and other online activity.
To detect and prevent fraud, unauthorized transactions, and other harmful or illegal activity.
To comply with applicable legal obligations and respond to valid legal requests from law enforcement or regulatory authorities.
To improve our products, services, and website, including through analytics and customer feedback.
4. How We Share Your Personal Information
We may disclose your personal information in the following circumstances:
With Shopify — our e-commerce platform provider, which processes personal information to enable our Store. Shopify's privacy practices are described at https://privacy.shopify.com.
With service providers — vendors who assist with payment processing, order fulfillment, shipping, data analytics, customer support, IT services, and cloud storage. These providers are contractually bound to protect your information.
With business and marketing partners — to deliver personalized advertising and marketing, including cross-merchant advertising enabled through Shopify. You may have the right to opt out of this sharing; see Section 7 for details.
With our affiliates and corporate group — for internal business and operational purposes.
In connection with a business transaction — such as a merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction.
To comply with the law — including responding to subpoenas, court orders, or government requests, enforcing our Terms of Service, or protecting the rights and safety of our users or the public.
With your consent — when you direct us to share your information, such as through social login integrations or when placing orders that require us to share details with third-party logistics providers.
5. Our Relationship with Shopify
Our Store is hosted and powered by Shopify. When you visit or transact through our Store, Shopify processes certain personal information on our behalf to provide its services. Shopify may also use your information in connection with its own services and those of other Shopify merchants.
To learn more about how Shopify handles your personal information and to exercise your privacy rights with Shopify directly, visit https://privacy.shopify.com or the Shopify Privacy Portal.
6. Cookies and Tracking Technologies
We use cookies and similar technologies (such as web beacons and pixels) to operate and improve the Store, understand how you use our website, and deliver relevant advertising. These technologies may be set by us or by third-party providers such as advertising and analytics platforms.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Store.
7. Your Privacy Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These may include:
Right to Access — request access to the personal information we hold about you.
Right to Deletion — request that we delete your personal information, subject to certain exceptions.
Right to Correction — request that we correct inaccurate personal information.
Right to Portability — receive a copy of your personal information in a portable format.
Right to Opt Out of Sale/Sharing for Targeted Advertising — depending on your location, you may have the right to opt out of the sale or sharing of your personal information for targeted advertising purposes.
Right to Manage Marketing Communications — you may unsubscribe from promotional emails at any time using the unsubscribe link in any marketing email we send. You will still receive transactional communications related to your orders.
If you reside in the European Economic Area (EEA) or United Kingdom (UK), you may also have the right to object to or restrict certain processing, and to withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details in Section 10 below. We may need to verify your identity before fulfilling your request. We will not discriminate against you for exercising your privacy rights.
8. International Data Transfers
Your personal information may be transferred to, stored in, or processed in countries other than where you reside, including the United States. Where we transfer personal information from the EEA or UK, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent mechanisms approved by relevant authorities.
9. Data Security and Retention
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no security measure is completely infallible. We recommend that you use strong, unique passwords and avoid sharing your account credentials with anyone.
We retain your personal information for as long as necessary to provide our services, fulfill our contractual obligations, comply with legal requirements, resolve disputes, and enforce our policies. When information is no longer needed, we take steps to securely delete or anonymize it.
10. Children's Privacy
Our Store is not intended for use by children under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it promptly.
11. Third-Party Links
Our Store may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Store after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint about how we handle your personal information, please contact us:
Pristine Carbon LLC
Email: support@pristinecarbon.com
Phone: +1 949-539-5422
Address: 2108 N ST STE N, Sacramento, CA 95816, United States
Monday to Friday: 9:00 AM – 5:00 PM (Pacific Standard Time)
Saturday, Sunday & Holidays: Closed
We will respond to your inquiry as promptly as possible and in accordance with applicable law.
