Billing & Payment Policy

Billing & Payment Policy

Last Updated: May 1, 2026

Overview

At Pristine Carbon, we are committed to providing a clear, secure, and transparent billing experience. This Billing & Payment Policy outlines how pricing, payments, and billing are handled when you shop with us at pristinecarbon.com.

1. Pricing Transparency and Total Cost

We strive to ensure that what you see is what you pay:

  • Clear Pricing: All product prices are displayed in United States Dollars (USD)
  • Free Shipping: We offer free standard shipping on all orders — no minimum order value required. No shipping fees will be added at checkout
  • Taxes: Applicable sales taxes may be calculated and added at checkout depending on your delivery location and applicable state tax laws
  • No Hidden Fees: We do not charge unexpected handling, processing, or service fees
  • Final Amount: The total shown at the checkout confirmation screen is the exact amount that will be charged to your payment method — no surprises after purchase

2. Currency and International Transactions

  • Currency: All transactions are processed in United States Dollars (USD)
  • International Fees: If you are purchasing from outside the United States, your bank or card issuer may apply currency conversion or international transaction fees. Pristine Carbon is not responsible for these additional charges and cannot predict or control them

3. Accepted Payment Methods

We offer secure and convenient payment options, including:

Credit & Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club

Digital Wallets & Accelerated Checkout

  • Apple Pay
  • Google Pay
  • Shop Pay

Cryptocurrency

  • USDC (USD Coin) — processed via Shopify's supported crypto payment infrastructure

Available payment methods may vary depending on your location, device, and browser. All payment options are displayed at checkout.

4. Payment Processing

  • Immediate Billing: Your payment method will be charged at the time your order is successfully placed and confirmed
  • Order Confirmation: You will receive an itemized order receipt via email immediately after purchase. Please retain this as your proof of payment
  • Authorization: Orders are processed only after successful payment authorization. If payment cannot be authorized, your order will not be confirmed and you will be notified promptly
  • Failed Payments: If your payment fails, please verify your billing details and try again, or contact your bank. You may also try an alternative payment method

5. Payment Security

Your security is our top priority:

  • SSL Encryption: We use SSL (Secure Socket Layer) encryption to protect your personal and financial data during transmission
  • PCI-DSS Compliance: Our payment systems comply with Payment Card Industry Data Security Standards (PCI-DSS)
  • Data Protection: We do not store full credit card numbers or CVV codes on our servers. All sensitive payment data is handled directly by our certified payment processors
  • Secure Checkout: Our checkout is powered by Shopify's secure payment infrastructure, used by millions of merchants worldwide

6. Billing Accuracy and Fraud Prevention

  • Accurate Information: Customers must provide accurate and up-to-date billing details at checkout. Inaccurate billing information may result in payment failure or order cancellation
  • Address Verification: Billing information must match the records held by your payment provider. Mismatches may trigger additional verification steps
  • Fraud Prevention: We reserve the right to cancel and refund any order that fails our fraud verification processes. In such cases, you will be notified and a full refund will be issued to your original payment method
  • Chargeback Policy: If you believe there has been an unauthorized charge, please contact us at support@pristinecarbon.com before initiating a chargeback or dispute with your bank. Most billing concerns can be resolved quickly through our support team

7. Refunds

  • Original Payment Method: All approved refunds will be issued to the original payment method used at checkout
  • Processing Time: Refunds are processed within 7 business days of approval. Your bank or payment provider may require an additional 3–5 business days to post the refund to your account
  • USDC Refunds: Refunds for orders paid with USDC will be issued in USD to the original payment method or as store credit, subject to current processing capabilities
  • Contact Us First: For the fastest resolution, please contact us at support@pristinecarbon.com before initiating a chargeback or dispute. Our team is committed to resolving all billing concerns promptly

For full details on our return and refund process, please refer to our Return & Refund Policy.

8. Promotional Codes and Discounts

  • Promotional codes and discount codes must be applied at checkout before completing your order
  • Codes cannot be applied retroactively after an order has been placed
  • Only one promotional code may be used per order unless otherwise specified
  • Pristine Carbon reserves the right to cancel orders where promotional codes have been used fraudulently or in violation of the terms of the promotion

9. Contact Information

For all billing and payment-related inquiries, our team is here to help. We aim to respond within 1–2 business days.

Email: support@pristinecarbon.com Phone: +1 (949) 539-5422 Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (Pacific Time) Saturday, Sunday & Holidays: Closed

Pristine Carbon LLC 2108 N ST STE N Sacramento, CA 95816 United States

By completing a purchase on pristinecarbon.com, you agree to this Billing & Payment Policy.